Software support.
Software support to keep your system running smoothly in production.
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Chat on WhatsApp nowA stable system always available.
A production system needs ongoing care. We monitor, fix, and update as real use reveals what needs attention. Our team stays close and solves what comes up day to day.
Monitoring
We track availability and errors, alerting you before users notice.
Bug fixing
Bugs and incidents resolved by experts.
Updates
Dependencies, frameworks, and servers kept up to date and secure.
Evolution
Improvements based on real system usage.
What we support.
Any system your operation relies on daily and can't afford to stop. Here are some examples.
ERP and internal systems
Records, inventory, finance, and reports used by your team every day.
Client portal
Logged-in area with orders, invoices, documents, and support tickets.
APIs and integrations
Connections to ERP, CRM, payments, and tax issuing that must stay online.
SaaS in production
Products with active clients, plans, billing, and frequent updates.
Automations and n8n
Workflows that move data between systems and need monitoring.
Applications
Apps and backends, with library and store updates.
AI systems
LLM agents and integrations with tracked costs, quality, and logs.
Legacy systems
Legacy code kept stable while modernization is planned.
System built by another team
An audit shows the state of the code and infrastructure before we take over support.
Tell us about yours
Third-party systems.
We start with a technical audit of code, infrastructure, and risks. Then, we take over support with a clear plan of priorities.
From audit to ongoing support.
Before taking over, our team reviews the code and risks. Then, support follows a priority plan.
- 01
Audit
Code, infrastructure, and risks reviewed before we take over.
- 02
Priority plan
What to fix, update, and protect first.
- 03
Support
Monitoring, fixes, and updates as part of the routine.
- 04
Evolution
Small improvements based on system use.
What support covers.
- Availability and error monitoring
- Bug and incident resolution
- Dependency, framework, and security updates
- Backups and recovery planning
- Small improvements and continuous evolution
- Documentation and knowledge transfer
Frequently asked questions
Do you take over systems built by other teams?
Yes. We start with a technical audit of code, infrastructure, and risks. Then, we take over support with a clear plan of priorities.
What does support include?
Availability and error monitoring, bug and incident resolution, dependency, framework, and security updates, backups and recovery planning, small improvements, and documentation.
Does support include system improvements?
Yes, small improvements and ongoing evolution are included. Larger projects are evaluated separately.
Does the company keep the system knowledge?
Yes. Documentation and knowledge transfer are included, so the system doesn't depend on a single person.
How do hour packages and SLAs work?
Support is provided through monthly hour packages. Response times depend on the severity of each request, according to the agreed SLA.
How quickly do you take over a system?
Our team takes over the system immediately after the technical audit of code, infrastructure, and risks.
Production system without support?
One conversation is enough to understand your system, who manages it today, and what the audit needs to cover.